Magazine App Troubleshooting

Why am I not getting the new mags delivered automatically?
We love Apple, but even they are not perfect! Push Notifications are awesome but sometimes your iPad can drop push notification connection. Weird, but i...
Tue, 27 Apr, 2021 at 2:14 PM
I am getting a "cannot connect to iTunes store" message when clicking on the subscribe button or buy button
This can happen in the following situations: You may not have Wi-Fi or internet access, or have 'Restrictions ON' to prevent others from making pu...
Thu, 27 May, 2021 at 8:11 AM
I have subscribed but can still see the yellow 'subscribe' button
Sometimes iPads don’t communicate very well with the Apple servers. Fully close the magazine, tap on the home button to ensure you have exited the magazine...
Thu, 27 May, 2021 at 8:10 AM
I get an error which says "Oops, iPad is struggling"
This usually means you may have too many apps running and too much memory is being used (most common with iPad 1). All you need to do is: Fully close...
Thu, 27 May, 2021 at 8:10 AM
I cannot open the magazine app, it just closes immediately when reaching the splash page
Hmm… sorry about that! This is a bug we have found in version 2.4.1 and is already fixed in the next version 2.7.1. The reason it is happening is that y...
Tue, 27 Apr, 2021 at 4:58 PM