We're sorry to hear you’re having trouble making a payment!
Please get in touch with our support team by clicking the chat icon found at the bottom right of the page, or by sending us an email with the email address you used, the URL for where you were trying to make a payment, and whether you tried to pay via credit card or PayPal.
Once you've sent those details through, someone from our team will check the payment and get back to you as soon as possible to let you know if the payment went through, and the next steps to take if it hasn't.